Refund Policy

We want you to be satisfied with the coaching, trainings and workshops of FOCUS COACHING TREINAMENTO PROFISSIONAL. This policy explains how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of purchase.

No physical returns

Our services are delivered in person or remotely, and nothing is shipped. There is therefore no product to return.

Refund requests are handled under the terms of this policy.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

You can also reach us at +5511945516398.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Your consumer rights

Nothing in this policy limits rights you have under applicable consumer protection laws.

Contact

FOCUS COACHING TREINAMENTO PROFISSIONAL LTDA · [email protected] · +5511945516398 · Rua Tito, 450, APT 51 - Vila Romana, Sao Paulo - SP, 05051-000.